Smart-IT has announced that it will release "Watch v," a wrist-worn device equipped with AI-driven verbal abuse detection, on 2026-10-01. The product features LTE communication capabilities.
Product LaunchesWatch vSmart-IT
Wrist-worn AI Device to Detect Verbal Abuse Launches October 1
This article is a translation. Read the Japanese original
The device is equipped with a function to detect verbal abuse and intimidating remarks from audio. When such speech is detected, it sends a notification to the user via a smartphone app. It also includes a feature to record audio and save it to the cloud.
The background of this product is the mandatory implementation of measures against customer harassment. The government is urging companies to take action to prevent mental health issues among employees caused by customer harassment.
Prices are ¥29,800 for the standard model and ¥39,800 for the high-end model with enhanced recording capabilities. Smart-IT stated that it aims to protect employees in customer-facing roles through these products.
Source: 10月1日「カスハラ対策」義務化 暴言をAIが検知する腕時計型デバイスが登場 (ITmedia AI+, 2026-09-04)