Cases have emerged where AI agents handle 30% of tasks within IT operations departments. According to a report by ITmedia AI+, the utilization of AI agents is progressing in environments such as NTT DATA, leading to increased operational efficiency.
AI Agents Now Handle 30% of IT Operations; Some Firms Move to Ban PowerPoint
This article is a translation. Read the Japanese original
Along with these operational transformations, changes are occurring in the format of reporting materials. In some workplaces, there is a movement to ban the creation of documents using Microsoft PowerPoint, based on the premise of using outputs generated by AI. The shift is moving away from traditional human-led document creation toward a style where AI-generated information is utilized directly.
Additionally, the implementation of RAG (Retrieval-Augmented Generation) is progressing as a technique to improve the accuracy of AI responses. This mechanism generates more precise answers by searching for and providing external knowledge to the AI. With the introduction of these AI technologies, the very way of conducting work in IT operations is being redefined.
Sources
- 業務の30％をAIエージェントがこなすIT運用部門、なぜ「パワポ文書」を禁止したのか? （ITmedia AI+, 2026-09-11）