Change Holdings Co., Ltd., Change Co., Ltd., and e-Guardian Co., Ltd. conducted a survey regarding the "division of roles" between AI and humans. The results of the survey, which targeted 1,104 office workers and executives nationwide, showed that for 13 tasks on average, 61.2% of respondents answered that "humans are primary in execution," while only 38.8% answered that "AI is primary in execution."
AI Business Utilization: 6 of Responses State "Humans are Primary." Significant Gap in Acceptance of AI Decision-Making Between 20 and 50 Generations
This article is a translation. Read the Japanese original
Breaking down the results by task, responses favoring AI as the primary driver were relatively high for "Minutes Creation" (44.7% AI-primary) and "Data Analysis" (44.0% AI-primary). In contrast, for "Organizing Issues" (25.3% AI-primary) and "Final Decision-Making" (33.5% AI-primary), many respondents indicated that humans should remain primary.
By generation, while the percentage of those who agree that AI can primarily handle final decision-making reached 59.1% among the 20 generation, it remained at 12.1% among the 50 generation, revealing a significant gap in awareness between generations. Furthermore, by job title, there was a trend of increasing acceptance of AI utilization as one moves from general employees to department managers; however, among the executive tier, acceptance levels were lower than those of department managers across all 13 tasks.
Sources
- 「AIに任せる」はどこまで？ 最終判断まで容認する20代、慎重になる50代 （ITmedia AI+、2026-09-11）
- E-Guardian プレスリリース