Generative Partners Launches "AX BPO," Outsourcing Business Processes through AI and Human Labor

This service targets the "tasks that must be performed by humans at the final stage," such as exception handling, visual verification, and system updates, which remain even after implementing RPA or Generative AI. By combining technologies such as AI agents, OCR, RPA, and Python with manual labor by dedicated staff, the system is designed to take over entire business processes that act as bottlenecks to automation.

Specific target tasks include invoice reading and entry, payment reconciliation, expense claim checking, journal entry creation, monthly report generation, and inventory reconciliation. Additionally, it covers tasks involving research and judgment, such as creating sales lists and drafting initial responses to inquiries.

Regarding implementation, the service is premised on not making major changes to the existing business environment. It is compatible with tools such as Google Sheets, Excel, kintone, Salesforce, freee, Money Forward, Slack, and Chatwork, as well as core systems like SAP. Even for proprietary internal systems that do not support API integration, automation and delegation via screen operations are possible.

In the business design process, a person in charge demonstrates their current workflow via screen sharing to decompose the process, allowing design and construction to proceed without the need for formal requirement definition documents or specifications.