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SecuritySeven-Eleven Japan

Seven-Eleven Confirms Use of AI-Generated Posters at Some Stores, Not Provided by Headquarters

This article is a translation. Read the Japanese original

AI-generated posters in Seven-Eleven stores have been pointed out on social media as being "creepy" or "outputting internal document contents" due to unnatural imagery and inconsistencies in content.

In an inquiry with Seven-Eleven Japan, the company responded that they have confirmed that some stores are using generative AI to create posters. The company acknowledged instances where users pointed out issues caused by the use of generative AI and stated that they will issue warnings to franchisees and provide education to store business consultants.

Furthermore, regarding posters distributed by headquarters to franchisees, the company stated that these are created under review by relevant internal departments and do not use AI. They also stated that they regularly issue warnings to franchisees regarding the risk of copyright infringement associated with the use of images on the internet.

Sources

  1. We asked Seven-Eleven about the AI-generated posters being discussed as "creepy" and "containing internal documents": "They were not provided by headquarters" (ITmedia AI+, 2026-09-15)