Toyokawa Shinkin Bank has introduced "SAF," which uses generative AI to assist in searching for operational regulations, product knowledge, and more. This service is an AI FAQ service for financial institutions provided by Cocoperi.
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Toyokawa Shinkin Bank Introduces Generates AI-Powered FAQ Service "SAF" to Support Searching for Operational Regulations and More
This article is a translation. Read the Japanese original
In financial institutions, the range of information that must be referenced—such as operational regulations, manuals, and past cases—is vast, presenting a challenge where the task of finding necessary information becomes a burden on operations. Particularly for inexperienced staff, determining where information is located can be difficult, which could potentially affect the speed of customer response.
With "SAF," when staff members ask questions in natural language, the AI reads the context and presents relevant information. This makes it easier to access information that is difficult to find through keyword searches.
The bank says that through this implementation, it aims to reduce the burden of responding to inquiries, facilitate the early proficiency of junior staff, and standardize service quality. Furthermore, the bank intends to expand its use to supporting knowledge retrieval and document creation in daily operations, with a view toward utilizing usage analysis functions and text generation functions for approval documents.